Shipping policy
SHIPPING & LOCAL DELIVERY POLICY
Pro-Tier Detail Supply Co. offers local delivery within our designated
service area as well as shipping to customers throughout the United
States.
LOCAL DELIVERY
Local delivery is available to eligible addresses within our
designated delivery area. A minimum order of $50 is required for local
delivery unless otherwise stated at checkout or agreed to by Pro-Tier
Detail Supply Co.
Local delivery routes and delivery times may vary based on location,
order volume, product availability, weather, and route scheduling. We
will make reasonable efforts to communicate delivery timing when
appropriate, but delivery dates and times are not guaranteed unless
specifically confirmed by Pro-Tier Detail Supply Co.
Customers are responsible for providing a complete and accurate
delivery address and any information reasonably necessary to complete
the delivery. If a delivery cannot be completed because of an
incorrect address, inaccessible location, or other issue outside our
control, we will contact the customer to arrange an appropriate
resolution. Additional delivery charges may apply when a second
delivery attempt is required for reasons outside Pro-Tier Detail
Supply Co.'s control.
UNITED STATES SHIPPING
We ship eligible products to customers throughout the United States.
Customers are responsible for shipping charges, which will be
displayed or calculated during checkout when available.
Shipping rates may vary based on destination, package size, package
weight, carrier, product type, and shipping service selected.
ORDER PROCESSING
We work to process orders as quickly as reasonably possible.
Processing times may vary based on product availability, order volume,
weekends, holidays, and other circumstances. Processing time is
separate from carrier transit time.
Any delivery or arrival estimates provided by Pro-Tier Detail Supply
Co. or a shipping carrier are estimates and are not guaranteed.
TRACKING
When tracking information is available, it may be provided to the
customer after the order has been shipped. Tracking information is
controlled by the shipping carrier and may take time to update after a
shipment is accepted by the carrier.
SHIPPING RESTRICTIONS
Some detailing chemicals, liquids, aerosols, or other products may be
subject to carrier, destination, or transportation restrictions.
Certain products may not be eligible for all shipping methods or
destinations. Pro-Tier Detail Supply Co. reserves the right to change
the shipping method, contact the customer regarding available options,
or cancel and refund an affected item or order if it cannot legally or
reasonably be shipped to the requested destination.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing an accurate and complete
shipping address at checkout. Please contact us as soon as possible if
you discover an error in your shipping address.
Once an order has been transferred to the shipping carrier, we may not
be able to change or redirect the shipment. Additional shipping
charges resulting from an incorrect or incomplete address may be the
customer's responsibility.
DAMAGED, LEAKING OR INCORRECT ORDERS
Please inspect your order when it arrives. If your shipment arrives
damaged, leaking, defective, or contains an incorrect item, contact
Pro-Tier Detail Supply Co. as soon as possible. Photos of the product,
packaging, shipping label, and damage may be requested so we can
evaluate the issue and arrange an appropriate resolution.
When an order issue is the result of an error by Pro-Tier Detail
Supply Co. or an item arrives damaged, defective, or leaking, we will
work with the customer to arrange an appropriate replacement, refund,
or other resolution in accordance with our Return & Refund Policy.
LOST OR DELAYED SHIPMENTS
Carrier delays can occur because of weather, transportation
disruptions, peak shipping periods, or other circumstances outside
Pro-Tier Detail Supply Co.'s control. If tracking indicates a
significant delay or possible loss, please contact us and we will
assist with reviewing the shipment and available carrier options.
CONTACT US
For questions regarding shipping or local delivery, contact:
Pro-Tier Detail Supply Co.
sales@protiersupply.com
Robert: (248) 920-6537
Nick: (248) 275-6949