Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from Pro-Tier Detail
Supply Co. If you need to request a return, please review the policy
below.

RETURNS

We accept returns within 30 days of purchase. To be eligible for a
return, merchandise must be unused, unopened, and in its original
condition and packaging.

Opened or used chemicals, detailing products, liquids, or other
consumable products are not eligible for return unless the product is
defective, damaged, leaking, or you received the incorrect item.

To request a return, contact Pro-Tier Detail Supply Co. before sending
any product back. Returns sent without prior authorization may not be
accepted.

RETURN SHIPPING

If you are returning an eligible item because you changed your mind,
ordered the wrong product, or no longer want the item, you are
responsible for the cost of return shipping.

If Pro-Tier Detail Supply Co. shipped the wrong item, or an item
arrives damaged, defective, or leaking, Pro-Tier will cover the
reasonable cost of return shipping or arrange an appropriate
replacement or resolution.

LOCAL DELIVERY ORDERS

For products delivered through our local delivery route, please
contact us if you received an incorrect, damaged, defective, or
leaking product. We will work with you to arrange an appropriate
correction or replacement at no additional delivery cost to you.

DAMAGED, DEFECTIVE, LEAKING OR INCORRECT ITEMS

Please inspect your order when you receive it. If an item is damaged,
defective, leaking, or incorrect, contact us as soon as possible so we
can evaluate the issue and make it right. Photos of the product and
packaging may be requested to help us resolve the issue.

REFUNDS

Once an approved return is received and inspected, we will notify you
whether the refund has been approved. Approved refunds will be issued
to the original payment method. Original shipping or delivery charges
are not refundable unless the return resulted from an error by
Pro-Tier Detail Supply Co. or the product arrived damaged, defective,
or leaking.

Please remember that banks and credit card companies may require
additional time to process and post a refund.

CONTACT US

For return or refund questions, contact us at:

Pro-Tier Detail Supply Co.
sales@protiersupply.com
Robert: (248) 920-6537
Nick: (248) 275-6949